Terms and Conditions
ORDER PLACEMENT AND ACCEPTANCE
CASA NOVA Interiors will require a 50% deposit of the contract total at the time the final contract or final quote is signed, with the 50% remaining balance, shipping charges and taxes (if applicable) due upon completion of production and prior to delivery and installation.
All orders must include a signed contract with an authorized signature from the client and a 50% deposit. No contract shall arise until CASA NOVA Interiors has acknowledged in writing receipt of a signed quotation or a written purchase order from the client. Any contract resulting from the quotations shall be signed and sent to CASA NOVA Interiors with a 50% deposit to commence production.
Once signed shop drawings and all final information is provided, CASA NOVA Interiors will begin production. A firm ship date will only be confirmed once the custom furniture piece is in production. Please be sure of your choices when placing your order. Your custom ordered pieces cannot be cancelled or changed once in production. Production begins shortly after the order is placed.
You will be contacted once your furniture is ready for delivery. Please note that all balances are due to release your furniture for delivery. Balances are to be paid by cash, check or credit cards.
DELIVERY & INSTALLATION
DELIVERY & INSTALLATION COST will be additional and reflected on the final invoice.
CASA NOVA Interiors does not ship items and it is the client’s responsibility to coordinate shipping to final destination. CASA NOVA Interiors is not responsible for shipment and delivery of custom furniture pieces. Payment is due in full before custom furniture is released for delivery. The delivery company will be solely responsible for any damages which occur during shipping or delivery.
The customer is responsible for verifying building access and all entry measurements. Measure all entryways, stairways and/or elevators to be sure that your furniture will fit through them upon delivery. CASA NOVA Interiors is not responsible for errors in calculating measurements of building access or entryways. Inspect all merchandise upon delivery. While drivers are still there, please call the delivery company with any concerns or questions. Once the furniture leaves CASA NOVA Interiors warehouse it is client’s responsibility to oversee proper shipment and delivery. All CASA NOVA Interiors furniture pieces are inspected prior to release.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 5 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and cannot be exchanged. To return items for an exchange, or refund, please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by Coleman Furniture. All returns are subject to a 25% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Coleman Furniture. Your will be refunded once Coleman Furniture receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.